Change credit card

[Murilo Viriato]

my organization isnt able to access Jira Software because of payment issues. I cant find where to change the credit card

[Adam Stuchlík]

Hi I know this post is old but there is no correct answer as far as I can tell.

Atlassian has two billing systems which can be confusing, as most of the documentation revolves around the one where you put the credit card details in the Billing administration zone.

If you are unable to follow the instructions because you cannot see the options which are shown there, try going to my.atlassian.com
This is a billing space where, considering you are organization admin, you will see your license information right on the main page. There you can change your credit card details.

If you do not see the licenses, you will probably also need to add your account as the billing detail, but for me this is not necessary.

Hope it helps.

[Nicolas Vanhove]

it's crazy that this isn't obvious.

[Joseph nwokpoku]

 i can't find where to change credit card

[Joe]

Also can't find where to edit payment method. clicking "manage" next to a product only lets me view/change the subscription plan but no sign of any payment method or billing details.

[Vikrant Yadav]

Hi @Murilo Viriato  Welcome to Atlassian Community!

Only System Admin can update Billing details. Kindly follow steps mentioned in below link

https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

Click Setting icon >> Billing >>Select "Manage Subscription" >> Billing Details >> Add Payment Method. 

Thanks,

Vikrant Yadav

[brent.hudson]

This no longer works.

[UHAT Technology]

Same, I can not find anywhere in the settings or billing section to update or change payment method and I'm logged in as the admin.

[David Bell]

I'm Org Admin for my organization and the steps above don't work. Figuring out how to pay you shouldn't be this hard. 

[Gus Martinez]

Anyone figure this out?  I have the same issue and I am an org admin.

[portia cantutay]

same here! how are we going to update our credit card details? 

[Sehreen Jafry]

Did someone figure this out? Because I can't see to find it as well.

[Keri Mason]

I'm looking to update our company credit card. I'm org admin. Has there been an update?

[Adam Stuchlík]

Hi @Keri Mason try my solution I have written above. Hope it helps!

[Vikrant Yadav]

[Erika Vasquez]

im an org admin and this isn't working for me either!

[Peter Davies]

 This doesnt work for me I can't see power users, the admin section of Jira is really poor! Has anyone solved this issue yet?

[Adam Stuchlík]

@Peter Davies in the admin zone you have to go to

Billing > Manage (on the required product)
This takes you to the billing console.

There you should see subscription details and below it your credit card. If you want to change it click Manage on the credit card details.

If you do not see it, you have to add youself as a Billing admin in Billing > Billing permissions > Add new admin