Community
Q&A
Jira
Questions
Change Management workflow rewiev

Change Management workflow rewiev

Hi I'm new to JSD but have a good knowledge of ITIL and way of work.

I'm setting up a JSD - I have now some question you might can help me with.

1. Create a change

2. Review of change

- Here you realise that you need more information from your customer.

I've added a field called Pending reason - Here is a scrollbar with different reasons .

If i choose More Info Requireed - i would like that a notification to requester is sent that we are missing info.

How can I make this work ?

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes

Hi Magnus,

You seem to be using cloud version! The view shown is for Server Version, so dont worry for the view as far as the rule remains the same; but are you able to configure the rule? If you have any doubts let me know.

Thankyou!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Do I need to change anything in standard workflow ? Or do any of you have any suggestion ? @Jack Brickey @Bhushan Marathe You 2 seems to be kings on Jira :-)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi Magnus,

You can add this field to the respective transition screen in the workflow . Then you can set automation in Automation rules based on a trigger "status changed" as shown below. Go to project settings -> Automation ->create custom Rule. Hope this helps you!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Unfortunately I don't have the same view as you.

I'm a little bit lost here :-( @Bhushan Marathe

Screenshot 2019-03-01 at 13.17.19.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Change Management workflow rewiev

2 answers

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events