Change Email and Remove Account

[Mohanad Hilles]

Dear Atlassian Support,

I hope this message finds you well.

I currently have two Atlassian accounts:

1. A work account associated with my company, WalaPlus

2. A personal account using my private email: mohhilles@gmail.com

I mistakenly used my private email for my work-related Atlassian account. I would like to request the following actions:

1. Change the email address on my work-related Atlassian account from mohhilles@gmail.com to mhilles@walaplus.com

2. Once the email has been updated, please delete or deactivate the account associated with mohhilles@gmail.com (if it is no longer in use after the transfer).

Please let me know if you need any verification or additional information from my side to process this request.

Thank you for your support.

Best regards,
Mohammed Hilles
mhilles@walaplus.com
WalaPlus

[Usman]

Hello @Mohanad Hilles 

Thank you for reaching out regarding your Atlassian account issue. Please note that the Atlassian Community is a user forum where questions are answered by other users and community members, not official Atlassian Support staff. 

While some Atlassian employees may participate (like i am doing here), issues that involve sensitive account changes—such as changing the email address on your account or deactivating it—cannot be processed by the community.

Please visit Atlassian Support and open a ticket under the relevant category (Account Management/Email change). The support team will guide you through the verification process and assist you with your requests.

If you have further questions on how to navigate these channels, let us know—the community is happy to advise, but actions involving account security and changes must be handled by Atlassian Support directly.