Centre de Support coté client / rapport des temps - Customer-facing support center / Time report

[BARDIN Emilie]

Bonjour,
Je suis en train de finaliser le paramétrage de notre centre de support côté clients. Ceux-ci me remontent déjà un problème : ils n’ont pas de visibilité sur le temps passé (et donc facturé) sur les tickets. Nous enregistrons notre temps dans Tempo. Comment faire pour que ce temps apparaisse côté client ?
Merci par avance.

Hello,
I’m currently finalizing the configuration of our customer-facing support portal. Customers are already reporting an issue: they cannot see the time spent (and therefore billed) on the tickets. We log our time in Tempo. How can we make this time visible on the customer side?
Thanks in advance.

visibilité centre de support client : 

Visibilité de notre compte administrateur :

[Tempo Support]

Hello,

In order to be able to see Tempo features, you may need to grant permissions to user, Here is the list of permissions in global, project and team level for Tempo access:

Global level: Tempo Timesheets Access, Browse users and groups
Project Level: Browse Projects, Work on Issues, Edit All Worklogs, View All Worklogs, View Issue Hours
If users are in different teams:
Team Leve: View Worklogs, Manage Worklogs

Should you require more information on Tempo permissions, you can open support ticket with Tempo:

Best Regards,

Tempo Support Team