Category field is invisible

[Linh Nguyen]

Hi,

I use Category field to distingush different departments under my company. However, it's not visible on the board even though I've created and assigned it.

[Fabio Racobaldo _Catworkx_]

HI @Linh Nguyen  and welcome,

please could you check if Category field has been populated in the related tickets?

Fabio

[Linh Nguyen]

Hi @Fabio Racobaldo _Catworkx_ ,

I have assined Category field for all levels, it appears on all sub-tasks but still not appear on Story and Epic levels

Thanks for your quick response

[Fabio Racobaldo _Catworkx_]

Hey @Linh Nguyen ,

please verify that Category field is on screens for Epic and Story. Moreover please verify Category field context in order to check that it has been associated also to Epic and Story issue types.

Fabio

[Linh Nguyen]

Hi @Fabio Racobaldo _Catworkx_ ,

Sorry im not quite understand, can u please send me a video/guidline on this?

[Fabio Racobaldo _Catworkx_]

• Custom field context : https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/
• Project screens : https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-type-screens/