Card covers are not uploading any images....

[Camila França]

Hi there, 

I'm a new Trello user and I've created a few cards that were just a simple drag & drop from web pages but none of them uploaded the images!

I use Chrome browser. 

Anyone else had this issue? 

Cheers! 

[Tinker Fadoua · Accepted solution]

@Camila França

What happens when you try to add the images as attachments?

Best,

Fadoua

[Camila França]

Hi Fadoua, 

Nothing really happens. It just shows the link (as text) without uploading the image :( 

[Tinker Fadoua]

@Camila França

• Are you getting the same behavior on different browsers?
• Has anyone else beside you tried the same board from their computer and got the same results than yours?
• Were you able to add images before?

I know I am asking so many questions but it is the only way to better assist you.

Best,

Fadoua

[Camila França]

@Tinker Fadoua

Thanks for your help. 

Answering your questions: 

• I have tried it on Chrome (on my Chromebook), on Safari and iPhone app and it's still the same.  
• I haven't asked anyone to try the boards as I haven't had the chance to do so. 
• I was never able to add images. 

I hope this helps?

Thanks once more. 

Best, 

Camila

[Tinker Fadoua]

@Camila França

Thank you for your patience!

Can you please make sure that the following feature is enabled on your board/cards:

Right side of your board show menu ->settings

Let me know please how it goes.

Best,

Fadoua

[Camila França]

@Tinker Fadoua Thank you for your help. 

Yes, I had that enabled already. I did disable it and enable it again - just in case - but still to no avail :( 

Once again, thank you! 

Best, 

Camila

[Tinker Fadoua]

@Camila França

Did you try to create a different board? See if you will have the same issue

IS everything else working fine except attachments?

[Camila França]

@Tinker Fadoua

I've just created a test card, checked that card cover images setting was enabled before adding a web link, but it still doesn't upload the image.

Everything else seems to be working just fine. 

[Tinker Fadoua]

@Camila França

• What about adding an attachment from your computer?
• Did someone mentioned to you that it works for them? (
• Before I try it on my end what steps you take so that I do the same and see if it will display the image

Best,

Fadoua

[Camila França]

@Tinker Fadoua 

Ha! That worked 🎉 🎉 🎉 YEY!

Adding an image from my computer worked immediately! So it's really just the links that don't work. 

Best, 

Camila

[Tinker Fadoua]

@Camila FrançaI always add my attachments from my local computer. I wonder if adding a link will display the picture. I really doubt however I will give it a try.

Glad you are able to see your images.

Enjoy!

Best,

Fadoua

[Camila França]

@Tinker Fadoua  That's exactly my issue. Adding a link won't upload any picture.

This was a feature highlighted on a Trello presentation I saw online and as it has never worked for me, I was wondering what could be happening. 

Once again, thank you for your patience and support on this issue. I appreciate it. 

Kind regards, 

Camila

[Tinker Fadoua]

@Camila FrançaI promise to try it. I will keep you posted.

Best,

Fadoua

[Camila França]

@Tinker Fadoua Amazing! Thank you so much! 

Best, 

Camila

[Tinker Fadoua]

@Camila FrançaI tried adding a link as an attachment it didn't display any pictures.

Here is the one article I found about adding attachments in Trello.

Let me tag @Manon Soubies-Camy who has more exposure than myself to Trello.

Merci Manon!

[Manon Soubies-Camy]

Hi @Camila França, 

Would you have a link to the article or presentation showing that you can paste a link of an image and then it is added as the card cover? I've never heard of it, so to me it is actually the expected behaviour that it isn't added as the card cover.

A way to quickly add an image from a website as a card cover is to:

1. Right-click on image > Copy image (instead of copy image URL)
2. Go back to your Trello card > Ctrl+v to paste

Hope this helps!

- Manon

PS: Great investigation @Tinker Fadoua :)

[Tinker Fadoua]

@Manon Soubies-Camythanks teammate 😉!

[Camila França]

@Tinker Fadoua and @Manon Soubies-Camy thank you so much for your help with this. 

Here's the link which references that you can 'get the url and drag it right over and automatically adds a card, and for a lot of websites it embeds the metadata (and picture)' - this is around minute 4:00 of the video. 

https://blog.trello.com/trello-pro-tips-trello-day-talk

Best, 

Camila

[Manon Soubies-Camy]

Hi @Camila França,

Well, I actually attended this talk 😅 thanks for sharing the link, now I remember this feature! And I also remember trying it out, and it did work - I'm 100% sure of it. But now it doesn't work anymore, so I guess we should contact Trello support.

[Camila França]

@Manon Soubies-Camy and @Tinker Fadoua 

Thank you so much for your help and for going all the way in trying to solve this. You guys rock! 

I will follow your advice @Manon Soubies-Camyand contact Trello support ;) 

Cheers! 

Camila

[Tinker Fadoua]

@Camila Françathank you to you as well! Because of you I learned that the feature is available in Trello even if they don't mention it anywhere on the link I sent you.