Capacity Tracker 1.1.19 could not be loaded

[Randle Bailey]

We received a new License key for our existing Capacity Tracker app and when we attempt to enter the new key, we see This app couldn't be loaded. It has one or more errors that prevent it from being enabled.  The license details show a new expiration date of 12/Aug/22.  It shows 0 of 13 modules enabled and will not load.

Our Jira version is v8.2.2

[Bill Sheboy · Accepted solution]

Hi @Randle Bailey 

For a question like this, you may want to work with your site admin to contact the vendor directly for help.  I believe this is their support page:

https://marketplace.atlassian.com/apps/1218151/capacity-tracker?hosting=server&tab=support

Best regards,
Bill

[Randle Bailey]

I used the email link provided in the support page and they said it was Atlassian's responsibility to support the license key update.

[Randle Bailey]

Capacity Tracker support is looking at our logs.