Capability to bring in emails into our JIRA platform?

[Shreedhara N]

We need to know if we can capture emails sent by the client directly into JIRA so we can manage the tracking of the tickets raised via email

[Utkarsh Agarwal]

Hi @Shreedhara N 

Welcome to the community!

Yes, Jira Cloud (including Jira Software and Jira Work Management) supports creating issues and comments from email out of the box.
You can set this up by configuring an incoming mail server and mail handler.

Official guide:

Create work items and comments from email 

Hope this helps!

Regards
Utkarsh