Cant see profile setting

[Gajanan Sasane]

Hi
When I click on the user profile icon and open the Profile option it's not showing my profile information.
Please refer to the attached screenshot.

[Daniel Ebers · Accepted solution]

Hi @Gajanan Sasane

wondering if there would be anything useful from log files (starting with atlassian-jira.log) when you try to open that page - you could check them with your System Administrator.

Please refer to documentation for more information;

• Useful log files in Jira
  https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

One guess would also be that an App is causing it. Using UPM you can (better be done outside office hours to not disturb users) also switch your instance to safe mode to see if it gets better with temporarily deactivated Apps.

• Disabling or enabling all apps (using Safe Mode)
  https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#Disablingandenablingapps-Disablingorenablingallapps(usingSafeMode)

Did it come out of the blue or did it never work?
Is the same happening for other users, on other browsers?
Is it also happening when you view a profile of a co-worker?

Regards,
Daniel

[Airbus Driver]

What does this link show for you - https://id.atlassian.com/manage-profile/

[Gajanan Sasane]

@Airbus Driver :

Hi, the above-mentioned ID is hosted on Jira Server.