Cant CTL+V an image from Snip Tool into a ticket Description

[Chris Bolger]

I'm using Jira Cloud in Chrome on a PC

Trying to paste images from Windows Snip Tool into the ticket. 

When I do this, I get a "Preview Unavailable" Error, which, Ironically, I cant paste into here!

[Nikola Perisic]

Welcome to the community @Chris Bolger 

Make sure that the permissions for the attachments are set correctly. This is why you see this message as well.

[Chris Bolger]

Hi,

I'm set to Org and Site Admin

Where are you searching for the Attachments Permission?

[Nikola Perisic]

Project Settings -> Permissions, scroll down until you see the Attachments Permissions and see who has the permissions to create attachments

[Chris Bolger]

Hi, this is set to "Application Access(Any Logged in User)"

All the project are based on the same template. 

For clarity I can attached an image, I just can paste directly into the Description

[Nikola Perisic]

This is not related to Jira directly, but there was a similar issue reported here: https://community.atlassian.com/t5/Confluence-discussions/Images-show-quot-Preview-unavailable-quot-for-no-apparent-reason/td-p/2066672/page/3

Create a ticket, then with editing paste the picture into the description.

Try with different browsers and incognito mode as well.