Cannot view installed apps

[Bradford Gibbons]

When I attempt to view "Manage Apps" on Jira Software Cloud, the request errors out with "An unexpected error occurred."  I am unable to see or modify the installed apps as the list fails to load.

[Andy Heinzer]

Hi,

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-814380

Please approve the data access so that our team can investigate the details of your site further here.

Andy

[Bradford Gibbons]

Thanks. Approved.

[Alex Koxaras -Relational-]

Hi @Bradford Gibbons 

Try from a different browser and clear your cache. Possible disable any extensions. If the problem persist, I'll see if I can find anyone from Atlassian.

[Bradford Gibbons]

Hey @Alex Koxaras -Relational-

I tried your suggestion, but that did not work. I assume that this issue may have to do with the number of Apps that I have installed (approximately 46 apps). Something may be timing out and causing this error.

[Alex Koxaras -Relational-]

@Bradford Gibbons that seems like it could be a possible case. Let me see if I can find somebody from Atlassian to help a bit.

[Bradford Gibbons]

Thanks! Much appreciated.

[Bradford Gibbons]

I appreciate your help last year, but it seems that the issue has occurred again. Is there a way to implement a "safe mode" to remove apps so users can continue to use or manage other apps?

[Andy Heinzer]

Oh that is disappointing.  I created a new support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-945855