Cannot sink file from Jira to Excel

[Stephanie.Suerte]

Hi Team,

Reporting a problem - currently, cannot sync data from Jira to Excel using add-in.

Below page keeps on loading. I have remove and re-add the add-in in Excel. Also restarted by PC and excel. Same issue.

Please help.

Another error

[Tomislav Tobijas]

Hi @Stephanie.Suerte ,

I'd recommend checking the following troubleshooting article regarding this add-in: Connection Issues in Jira Cloud for Excel 

There's also another KB article where you can try following the steps for clearing the add-in cache (in Excel): Jira cloud for Excel add-in doesn't load data, JIRA.JQL formula changes

On top of that, there's a reported bug about the add-in and the never-loading data, but that's when you already sync complete authorization: https://jira.atlassian.com/browse/JRACLOUD-93057

If you have other users who could test this, I'd recommend checking if the issue appears for them as well, although this seems like a caching or authorization issue connected to your device/account.

Cheers,
Tobi