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Cannot see my issues in the summary panel. JQL does not work to fetch my issues

G H Mahimaanvita
December 17, 2025

Hello! 
the summary panel in my Jira project board does not pick up my issues. They show up on the list page though. 
Looks like a bug. Does anyone else face this too? Screenshot 2025-12-17 at 4.14.41 PM.pngScreenshot 2025-12-17 at 4.15.04 PM.png 

3 answers

2 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 17, 2025

Hello,

Welcome to the community :)

Are you still facing the issue? There was an incident where the summary page was not showing the total no or some issues were even backlog was not showing issue number

This was fixed, please validate 

Thank You,

Prachi

G H Mahimaanvita
December 17, 2025

Hi Prachi. Thanks for getting back to me! 
It works now. Still not sure why that happened though. 

A coworker had noticed this issue on her end and suggested me to wait for a few hours for the update.
And indeed they show up now.

So, does just it take some time for the issues to be picked up by - 
1. the search api
(to be specific, I used: get approximate count rest api endpoint and faced the same issue, in the add-on I am developing) 
2. the Jira issue summary page
3. The built-in Rovo chat also ran a get all issues JQL and showed 0 issues in response to a prompt

Thanks again! 
G H Mahimaanvita 
Software Developer 
Optimizory Technologies Pvt. Ltd. 

0 votes
Marc -Devoteam-
Community Champion
December 17, 2025

Hi @G H Mahimaanvita 

Have you created the issues, made any updates, etc..

The summary, relies on actions you do and actions on issues, if no changes have been done, these are not shown.

You can see this on the provided view. As mentioned by @Hari Krishna the project summary can't be changed. 

0 votes
Hari Krishna
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
December 17, 2025

Hi @G H Mahimaanvita ,

Use the List view or All work, when you need accurate results based on filters or JQL

The Summary panel cannot be customized with JQL and will only update once there’s broader project activity like status changes, recent updates, etc.

If you need reporting based on JQL, use:

Filters

Dashboards

Reports

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