Cannot login to my account, can't receive verification code

[Angelo Cavallini]

Hello,

I'm trying to login to one of my company accounts but I don't receive the verification code.

I'm afraid my email address is in a suppression list, but I'm not able to contact the Jira support.

Anyone can help me with this?

Thanks a lot.

[Andy Heinzer]

Hi @Angelo Cavallini 

I did not find any accounts at your domain that seemed to have a suppression.  But I tried to clear any suppressions from our side for your domain anyway.

Please try to re-send the verification code once more now.

If you are still not receiving it, please let me know either the Atlassian Account Id of the user in question, or their email address.  With either info I can investigate this further from our side.

Thanks

Andy

[Angelo Cavallini]

Hi @Andy Heinzer,

thanks for the prompt reply.

I tried logging in again but I'm still not receiving the code.

The account is tech@startup-bakery.com

Thank you!
Angelo

[Andy Heinzer]

Hi @Angelo Cavallini 

Checking that account, I don't see any messages that are delayed or bounced by the receiving mail server.  It could be that the mail server or mail client is quarantining these incorrectly as if they were spam.  I'd suggest trying to check the spam folder to see if perhaps the messages might be in there.

If they are not located there, I would recommend reaching out to your mail provider.  The most recent message I can see delivered from our Cloud services is as follows:

Timestamp	Atlassian Mail Transaction ID	Message ID	Event Type	Response
2025-05-07T07:49:39.562Z	89aaba80-fa89-4066-9fb6-cdcb491e20f8	<89aaba80-fa89-4066-9fb6-cdcb491e20f8@id.atlassian.com>	delivery	250 2.0.0 OK 1746604179 41be03b00d2f7-b1fb3da2477si13714841a12.702 - gsmtp

[Angelo Cavallini]

Yes, I'm in now!

I saw the codes being blocked by the mail server, but only after you cleared the suppressions on your side.

Both the actions solved the situation.

Thanks a lot @Andy Heinzer

Angelo

[Trudy Claspill]

Hello @Angelo Cavallini 

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian Team members. You should hear from them within 2 business days.

[Angelo Cavallini]

thank you Trudy!