Cannot delete attachments on a cloned object

[Drew Wilson]

For our workflows, I'm cloning either tasks or bugs quite often. My issue is that if there is an attachment (video or picture) in the comments of a ticket, and then you clone it, the cloned ticket will have that attachment and I cannot delete it. This is rather frustrating because I don't need the old attachment on a new, cloned ticket. Is this issue known?

Below, you can see my mouse is hovering over the attachment and usually there is a trash bin icon to delete the attachment but here I cannot. This is a cloned ticket (bug) that I just created and the attachment was originally in a comment.

Best,

Drew

[Aaron Pavez _ServiceRocket_]

Hi @Drew Wilson 

Are you the Space admin where the new cloned ticket is?

It might be a permissions issue. there are some attachment permissions. maybe the you are not part of the users who can delete.

Check with your admin.

Regards

[Drew Wilson]

Hi @Aaron Pavez _ServiceRocket_

Thanks for the quick reply! I am not an admin. However, normally I can delete attachments on tickets where I am the reporter.

[Aaron Pavez _ServiceRocket_]

That might be true on one space. But all spaces can have different permissions scheme.

This could be the case. If not, let us now if your admin sees everything ok. then we can dig for problems.

Regards