Cannot deactivate or remove user from groups

[Egbert Jansen]

Hi,

I would like to deactivate a user because he left our company.

I can not find the deactivate checkbox and when trying to remove the user from the groups het is a member of, it does not work.

(When in Groups, I can select a group, I can select a member of this group. I click Leave and the user is still a member of this group)

How can I deactivate a user or remove him from all groups so I can add a new user.

We are now at 10 users and I can not add another one to JIRA.

Thanks,

Egbert

[Cheryl Wetherington]

For anyone looking for this answer, here is what I got from support, and it worked for me:

To deactivate a user for the OnDemand platform, we recommend 2 actions:

1. Uncheck their application access

• This revokes access to JIRA. This will also free up the license that this user was occupying.

2. Remove user from all Groups

• This will ensure no communication, or updates are sent to these email addresses.

The deactivate checkbox doesn't actually exist in the OnDemand version of our apps.

[Cheryl Wetherington]

Same question, one year later. I'm on JIRA 6.2 and do not have the checkbox the user documentation says to deactivate the user. Any guidance would be much appreciated.

[Jay Desai]

I also have the same question.

[Timothy]

What version of JIRA are you at? Did you check whether your JIRA version has that functionality?