Cannot connect to Jira tickets // external accounts

Hi Guys, many people from our company Lime with external accounts cannot access the Jira tickets. Where can I get a help?

Screenshot 2020-07-08 at 09.16.57.png

2 answers

0 votes

Your administrators will need to add them to a role in the project, one that has "browse project" permission.

You may also need to check the "issue security scheme" if you're using one, to see if the person is in the right security level.

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0 votes

All people with the external email accounts cannot even be tagged already in the tickets

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