Cannot configure smtp server in system settings

[klauskobald]

I am trying out the free service for a small project.

I got everything running, like issues created by incoming mails. But I would like to have the people get updates to the issues they created.

So I thought configuring the smtp server would be a good start:

https://confluence.atlassian.com/display/JIRA052/Configuring+JIRA%27s+SMTP+Mail+Server+to+Send+Notifications

But I only see:

System > Outgoing Mail > enabled

nothing else. Is this not available in the free plan?

[Petter Gonçalves]

Hello @klauskobald

Thank you for reaching out.

Per your description, I understand you are trying to configure an SMTP email server to send notifications in your Jira Cloud Free. Is that correct?

as you can see in the documentation below, it is not possible to set an SMTP email server in Jira Cloud application (The documentation you linked is related to Jira Server application). Instead, Jira Cloud comes with an internal SMTP server configured to send notifications and, although the internal SMTP server is not configurable, you can configure Jira Cloud to send emails on behalf of your domain:

Functional differences in Jira Cloud products 

You can check this linked documentation to know how you can Configure Jira Cloud to send emails on behalf of your domain.

We have a feature request to allow external SMTP servers to be added as the outgoing mail server:

Ability to configure SMTP server (JIRA Cloud) 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Additionally, please refer to the documentation below to know how to properly set your issue notifications:

Configuring email notifications 

Let us know if you have any questions.