The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot attach file XYZ.csv: Unknown server error (403).

Janson Lim
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 31, 2022

Hi there,

I am trying to migrate issues from a CSV into a fresh JIRA board. I have made some dummy stories, downloaded the CSV to understand the structure, and then filled out the columns through excel under these columns, based on our custom fields. 

I have then tried to reupload these issues through the board but am seeing the error page "Cannot attach file Upload.csv: Unknown server error (403)."

I have also tried just exporting the test issues and reuploading them without editing, and this is also triggering the same issues.

I am happy to send through a sample of the CSV if that is helpful.

Thanks,
Janson

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Pramodh M
Community Champion
January 31, 2022

Hi @Janson Lim 

Welcome to the Community!!

Is it from Excel you are importing the issue?

Create a text file with delimiter "," including only Summary and then necessary fields

Don't include Issue key and other system fields as of now

Go step by step!!

Follow the CSV Import Doc here for more reference

https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html

Thanks,
Pramodh