Cannot add external email (error)

Hi, we need to add an external Microsoft email account however we are given the following error message consistently - any help apricated. Thanks.

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Hi @ServiceDesk_horder_support , where are you adding this email? Have you verified the email actually works?

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Thanks for the swift reply.

Looks like another use was add the external email account without the error appearing.

At least issue it is not blocking us any longer.

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