Cannot add approver to phase approved

[Nam_ Lưu Công]

Hello, I have an question with approval features on Jira Service Management Trial, 

I have not button "Add approval" in step Approve. How can I add someone to this for approver ? 

[John Funk]

Hi Nam - Welcome to the Atlassian Community!

This workflow says that it was auto-generated during workflow import. It might have to do with that. Also, is this workflow active (meaning attached to a current project)? Because you can only add Approvals to Active workflows. 

[Nam_ Lưu Công]

This workflow, I  just create to test approval feature and not have project work on workflow. But I cannot add anyone for approvers like document jira, can you help me ? 

https://confluence.atlassian.com/servicemanagementserver/5-add-approvals-to-your-workflow-1082527843.html

[John Funk]

Is the workflow active? Because you can't add approvals to inactive workflows.

[Nam_ Lưu Công]

I dont think so, I try to add approval with workflow different, but it still can not add approver 

[John Funk]

You don't put approvers in the workflow - you add approvals. In the Approval setup, you identify the field that will be used. Usually the Approvers field. But you add the Approvers manually or through automation. So, let's start with the first step - you created a workflow, but when you click on the status, there is no way to configuration the approval. Correct? If so, then the workflow is probably not active. You need to attach it to a project - maybe just a test project. Then you should be able to configure the approvals. 

[Nam_ Lưu Công]

I just build jira service management to test feature approval, all project is test. I build step by step from document but still cannot add approver to my workflow, I dont know license trial is limit, right? 

[John Funk]

Is the Workflow active? It must be active to add an Approval.