Cannot access ECOHELP ticket for rejected app

[yuta iwase]

My app was rejected for "Security requirements not met",
but I cannot view the ECOHELP ticket (ECOHELP-106330) - I get a permission error.

Please either grant me access to the ticket or tell me what security
issues need to be fixed.

[Trudy Claspill]

Hello @yuta iwase 

Welcome to the Atlassian community.

As a user community we don't have access to manage permissions for that customer portal.

I have seen others mention problems with accessing ECOHELP, as in this post:

https://community.atlassian.com/forums/App-Central-questions/Cannot-access-ECOHELP-ticket-and-app-rejected-due-to-timeout/qaq-p/3162721

I offer the same advice to you as I gave them.

Post in the Developer Community, as others have done, to try to get more assistance.

[yuta iwase]

Thank you for the clarification and the helpful link!

I apologize for posting in the wrong community. I will repost my question
in the Developer Community as you suggested.

Thanks again for pointing me in the right direction.

[Sunny Ape]

Hello @yuta iwase 

In addition to what Trudy has said, please post your request in this thread, on the Developer Community forum instead of starting a new thread, as there have been numerous people having the same problem.

[yuta iwase]

@Sunny Ape  Thank you for the additional guidance!

I will post my request in the existing thread on the Developer Community
instead of creating a new one.

[Prachi Bolar]

Hello,

Welcome to community :) 

If you still facing issue accessing the ticket you can reach out their support here as well : https://developer.atlassian.com/support

The team will help you on the ticket

Thank You,

Prachi

[yuta iwase]

Hi @Prachi Bolar Thank you for the suggestion!

I can open the support page (https://developer.atlassian.com/support), but when I try to submit a request through the service desk, I get a "No access" or permission error.

It seems my account doesn't have permission to access the service desk itself.

Thank you.

[Sunny Ape]

Hello @Prachi Bolar 

Both the Developer Support portal and the EcoHelp ticket system share the same authentication credentials. If Yuti was not able to access EcoHelp, as they described, then they would not be able to follow your instruction to access the Developer Support portal to raise a support request.

There has been an on-going issue with the credentials to access both environments for a few weeks now, as widely reported on the Developer Community forum, and is being escalated internally at Atlassian.