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Cannot Find My Own Base URL

ニシ サダオミ
December 30, 2025

Hi.

I am new to Jira.
I would like to integrate Jira with AWS Quick Suite (Atlassian Jira Cloud Integration), but I cannot find my own Base URL.

On the AWS Quick Suite page, the following description is provided:

Base ID: The URL of your Atlassian Jira Cloud organization.
Example: https://api.atlassian.com/ex/jira/yourInstanceId

How can I find this?

Even after checking the following page, I cannot find where to confirm it.
Note that I am an administrator.

https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html

 

When I enter A below, the authentication process keeps running and never completes.
When I enter B below, the authentication fails.

Note that xxx is the Atlassian site name.

A. https://xxx.atlassian.net/
B. https://xxx.atlassian.net/jira/


Thank you!!

1 answer

1 accepted

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Answer accepted
Trudy Claspill
Community Champion
December 30, 2025

Hello @ニシ サダオミ 

Welcome to the Atlassian community.

The Confluence page that you referenced applies to Several/Data Center products, not the Cloud products.

Can you provide a link to the document that provides the integration instructions?

Trudy Claspill
Community Champion
December 30, 2025

Are you able to access any information in your Jira instance; work items, boards, Spaces?

Try using a different browser application or a private browser window.

Are you able to access https://admin.atlassian.com to find the URL for you product subscription?

ニシ サダオミ
December 30, 2025

Thank you Trudy!

After checking again, I have found the official AWS documentation for the Jira integration:

https://docs.aws.amazon.com/quicksuite/latest/userguide/jira-integration.html

This page states the following:

Base URL – Your Jira Cloud instance URL. This must be provided in the following format:
https://api.atlassian.com/ex/jira/instanceid.
Your instanceid can be found by navigating to
https://your-domain.atlassian.net/_edge/tenant_info.

With this information, the issue has now been resolved.
Thanks again to your guidance, I was able to find the right information and successfully complete the integration.

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