Canned response jira software

[Pavel Rusakov]

Good day! Does jira software canned response support?
If so, where is it configured? can't find information.

[Daniel Ebers]

Hi @Pavel Rusakov

assuming you are looking for a canned responses tool (or way of bringing it into your instance for improved customer support or similar) you could have a look at the following documentation:

https://confluence.atlassian.com/jirakb/how-to-implement-glossary-or-canned-responses-in-jira-applications-777027022.html

It mentiones an App - which could be a comfortable option if many agents should communicate towards customers in a standardized way - or a shortcut utility which would be need to be installed on the PC of the agent.

Regards,
Daniel

[John Funk]

Hi Pavel,

 I am not sure what you are asking. Can you provide some more details as to what you hope to accomplish?