Cancellation of a product pending

[Thomas Vandromme]

Hi,

Ik have a subscription in my account that I've cancelled, but that cancellation is still pending. But now I had to block all payments from Atlassian because it tries to collect the subcription again this month.

I've searched a lot to find a mailbox or other way to contact Atlassian to have this fixed, but that's a VERY frustrating experience, as it somehow thinks I'm a helpdesk-employee at Atlassian. We don't have time to troubleshoot issues at Atlassian. Especially presenting 'Contact us'-cta's with a FAQ behind it is simply not done in a customer experience-context.

Its even a lie, because I think I've found out now that all paying users of Atlassian are also promoted as Atlassian Helpdesk-employees because the only thing I've found that somehow, it looks like the only ticket I can create, is one that should be handled by all other customers.

So it's impossible to create a ticket at the company running the most used ticketting system in the world.

Can anyone give me just a supportmailbox?

Thanks in advance!

Thomas 

[Arkadiusz Wroblewski]

Hello and Welcome to Atlassian Community @Thomas Vandromme 

Please contact Atlassian using the Billing and Support form at Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠