Can't delete account no matter what I do!!

[Kara Glover]

I keep getting error mess when I try to delete  my account. I was able to deactivate it but can't delete it. Their email isn't monitored and I can't find a phone number. I don't use an app. I just chose "Jira" because it was listed. I've never used this service and don't even know how I got mixed up with it!!

Help!!!

[Trudy Claspill]

Hello @Kara Glover 

Welcome to the Atlassian community.

What happens when you try to delete your account?

[Kara Glover]

Thank you for your quick reply! I get the following message:

User is last billing admin of a transaction account that has one or more active entitlements.

User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

[Trudy Claspill]

Thank you for that information.

Are you able to login to this page?

https://admin.atlassian.com

If so, can you select Apps > Atlassian Apps and tell us what is listed there?

Example:

[Kara Glover]

Yes I can. It says I have three apps: Goals, Loom, and Projects.

[Trudy Claspill]

Thank you for that additional information. That will be helpful to the Atlassian team member who responds to this post.

In order to delete your login account you must cancel subscriptions to all products.

I think what is likely causing the blockage is Loom. I have not personally tried to cancel a Loom subscription before, but if you want to try that to see if it eliminates the blockage you can find information about how to do that here:

Downgrade or cancel your Loom plan 

Loom: Delete your account 

[Kara Glover]

Thank you for your suggestion. However, I canceled my subscription yesterday before I created this post.