Can you use different names in the assignee field like nicknames?

[Keith Carey]

I have users that go by their nicknames (Rob or Bob instead of Robert) instead of their user names. Is there a way to use nicknames in the assignee field for tasks? 

Any help is appreciated.

Keith

[Jack Brickey · Accepted solution]

The name in the assignee field will equate to the name that is set in the user account. So if you want Rob change the user name.

[Keith Carey]

Thanks Jack, that's what I thought I would need to do.

[John Funk]

Hi Keith,

They can change their display name under their profile, but not their username. 

[Keith Carey]

I thought the assignee field goes off the username.

[John Funk]

Actually, it is really connect to the account ID for the person. But you typically see the first and last name of the user like their normal name, like John Funk. The username in that case is really john.funk, but you see their Display name instead. 

Is that not what you see? 

[Keith Carey]

No, I am talking about if a person has an account with the name Margaret Smith, but they go by the name Peggy. How would they see Peggy Smith?

[John Funk]

You might be able to change that through the Directory. Are you using Atlassian Access?

If not, try going to Settings > Issues > User Management 

Then select Directory at the top nav bar.

Search for the user and select Show Details

See if you can change the full name there without it changing the actually email address. 

We use Access now so I don't have the exact path available to me to make those direct changes now, but hopefully you will be able to navigate around.