Can you display a user's past tickets within a ticket?

[Eduardo Ortiz]

Looking to populate ticket history of previously submitted tickets from a user to display within a newly submitted ticket so we can track reoccurring issues based on past tickets (open or closed) and/or identify a trend based on support tickets the user has submitted without going outside of the ticket. 

[John Funk · Accepted solution]

Hi Eduardo - Welcome to the Atlassian Community!

I am not following your request. Can you give an exact example? 

[Eduardo Ortiz]

I have an exact example here highlighted in yellow.

A user submitted a ticket, and within the ticket we can see any previous submitted tickets from the same user. I was wondering wether this is possible to do in Jira Cloud?

[John Funk]

You might could do that with an Automation rule using #lookupIssues. It would be based on where the Reporter = the user.

[Eduardo Ortiz]

Thanks John I will try that out