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  • Can we enable a JIRA project to ingest email requests, convert them into tickets and send an automated email response to the requestor?

Can we enable a JIRA project to ingest email requests, convert them into tickets and send an automated email response to the requestor?

Jamie Escoto
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August 20, 2015

Is the following achievable in JIRA?

(1) enable a specific project to ingest email requests from a specific email address (i.e., helpdesk@fox.com) and convert them into tickets

(2) once a request is emailed and ingested, JIRA sends an automated email response to the requestor – ideally with a ticket #.

I know this is a function of JIRA Service Desk, but can it be done with JIRA?

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