Can we capture the email response as comments

[Purnendu Chavan]

Hello ,

I need to capture the email response in Jira as a comment.

If there is way to achieve this please do suggest.

[John Funk · Accepted solution]

Hi Purnendu,

Jira should already capture the email response as a Comment if the user responds to the email coming from Jira and if they leave the issue key in the subject of the email. 

[Prachi Bolar · Accepted solution]

Hi Purendu,

Welcome to community :) 

Please check if this helps in your case : https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Thank you,

Prachi