Can users still access JIRA after the account has been canceled?

[Sulman Shah]

We are moving to a new bug tracking system and I want to know if our existing users (customers) would still be able to access JIRA after we cancel our account?

[Nic Brough -Adaptavist-]

Depends

If it's Cloud, then no, because the server will be shut down and deleted shortly after you cancelled.

If it's Server, then it's up to you - you can carry on running it for them if you want.

[Sulman Shah]

Is there a way to convert from cloud to server?

[Nic Brough -Adaptavist-]

See https://confluence.atlassian.com/adminjiraserver071/migrating-from-jira-cloud-to-server-applications-802592270.html

[Sulman Shah]

That is helpful. One question though. Would our customers who have access to JIRA now need new credentials if we migrated to server?

[Nic Brough -Adaptavist-]

Yes, you'll need to add them as users on to your server and allow them permissions to do things.

[Sulman Shah]

Is there an easy way to import those users?

[Nic Brough -Adaptavist-]

Please have a look through the doc I referred to earlier.