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Can the reporter field be used for another purpose like an additional assignee?

Jean Miller
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August 27, 2018

Our group is thinking of using the reporter field to designate a secondary assignee.

3 answers

4 votes
Alexey Matveev
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August 27, 2018

Hello,

I think a better way to create a new user field.

1 vote
Ignacio Pulgar
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August 27, 2018
As Alexey says, it's much better to create a new custom field for this purpose, possibly of type 'User Picker (Single Select)'.
0 votes
Jean Miller
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August 30, 2018

Thank you for your answers. I finally realized that there was another way to look at this. The context was that the team thought that there needed to be a secondary assignee on each ticket in case input was needed from each assignee. However, there is a better way to use this tool. It was pointed out, that when an issue needs to have input from another source, the current assignee can reassign the issue to that source. When that source has completed their task, they can then assign it back to the original assignee.

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