Can't login when email is changed from Google to Outlook

The email address of my colleague used to be a Google suite address. But now we have changed that to Outlook.

So her email (ts@moh1.gov) is now an Outlook address. But Atlassian still assumes it is a google account and bring the option login with Google.

How can we fix this?

Thanks,

1 answer

0 votes

Hi Anteneh,

Try clearing your cache in your browser, including Cookies. Then see if you can log in. Or maybe even try with Incognito mode.

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Hi John,

Thanks for your reply.

We tried all those to no avail. We also tried with another browser that we haven't used to login to Jira before.

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I think you need to contract Atlassian support for this one.

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