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  • Can't login to any Jira sites, i.e. Software, Confluence, Atlassian Support - JS load error happens

Can't login to any Jira sites, i.e. Software, Confluence, Atlassian Support - JS load error happens

Kim
May 15, 2018

I have tried many ways to login. I can't access the ff sites: 

Device: macOS High Sierra version 10.12.6 (16G1314) 

  1. Downloaded latest version of Google Chrome - Version 66.0.3359.170 (Official Build) (64-bit)
  2. Tried using Safari browser
  3. Accessed the site  on incognito mode
  4. Cleared cache
  5. Disabled plugins
  6. Checked trace route

How do I resolve this? 

1 answer

0 votes
Michael Wolfe
Community Champion
June 6, 2018

Are you getting to the screen where it's asking for your email address or is that where it fails?  I tried https://insuredhq.atlassian.net/ and got that far.  Obviously I couldn't complete the authentication process as I don't have an account on your site.

Kim
June 7, 2018

I have resolved this issue myself. 

Michael Wolfe
Community Champion
June 7, 2018

What did you do to fix the problem?  This information could be useful for someone else who comes across a similar issue.

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