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Can't log into JIRA with correct credential! Why?

Shawn
March 3, 2020

I can't log into JIRA with correct credential. We are sure the username and password is correct. The browser remembered the credential, I can see the project. However, if you I change to User management tab or Billing tab, the system force me to retype in the username and password. When submitting the log in credential, I got an error message. See the picture. Urgent!

 

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Shawn
March 3, 2020

When clicking User management or Billing, I get the following error.

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