Can't load the dashboard after first page loaded

[Alex S Chung]

We installed Jira on our AWS cloud EC2.

But we can't load any pages, after login.

Please check our error log.

2018-07-06 08:20:06,351 http-nio-8080-exec-6 ERROR smallticket 495x22x1 1aj766y 61.74.181.49 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: http://52.78.228.190:8080/rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.issuetable%2Cgadget.assignedtome%2Cgadget.issuetable.commonorg.apache.http.conn.ConnectTimeoutException: Connect to 52.78.228.190:8080 [/52.78.228.190] failed: Connection timed out        at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:157)        at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)        at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)        at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)        at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)        at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)        at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)        at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)        at com.atlassian.gadgets.renderer.internal.http.WhitelistAwareHttpClient.execute(WhitelistAwareHttpClient.java:49)        at com.atlassian.gadgets.renderer.internal.http.ShindigApacheClientAdapter.execute(ShindigApacheClientAdapter.java:41)        at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:47)        at org.apache.shindig.gadgets.DefaultMessageBundleFactory.fetchBundle(DefaultMessageBundleFactory.java:138)        at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:111)        at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)        at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getParentBundle(DefaultMessageBundleFactory.java:127)        at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:101)        at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)        at org.apache.shindig.gadgets.variables.VariableSubstituter.substitute(VariableSubstituter.java:47)        at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:127)        at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:79)        ... 3 filtered        at java.lang.reflect.Method.invoke(Method.java:498)        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)        at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)        at com.sun.proxy.$Proxy1818.getGadgetSpec(Unknown Source)        at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createSpecificationBasedGadget(GadgetFactoryImpl.java:118)        at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.access$000(GadgetFactoryImpl.java:40)        at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:72)        at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:69)        at com.atlassian.gadgets.GadgetState.accept(GadgetState.java:132)        at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createDashboardItem(GadgetFactoryImpl.java:69)        at com.atlassian.gadgets.dashboard.internal.impl.StateConverterImpl.convertStateToGadget(StateConverterImpl.java:28)        at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:196)        at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:194)        at com.google.common.collect.Iterators$8.transform(Iterators.java:799)        at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)        at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)        at com.google.common.collect.Iterators$7.computeNext(Iterators.java:651)        at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)        at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)        at com.google.common.collect.Iterators$7.computeNext(Iterators.java:650)        at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)        at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)        at com.google.common.collect.TransformedIterator.hasNext(TransformedIterator.java:43)        at com.google.common.collect.Iterators$5.hasNext(Iterators.java:547)        at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:272)        at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:226)        at com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl.createDashboardRepresentation(RepresentationFactoryImpl.java:48)        at com.atlassian.gadgets.dashboard.internal.velocity.DashboardEmbedder.dashboardToJsonObject(DashboardEmbedder.java:47)        at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.getLayoutsJson(DashboardView.java:158)        at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.writeTo(DashboardView.java:77)        at com.atlassian.jira.web.action.Dashboard.getDashboardHtml(Dashboard.java:235)        at com.atlassian.jira.web.action.Dashboard.getContextParams(Dashboard.java:616)        ... 3 filtered        at java.lang.reflect.Method.invoke(Method.java:498)        ... 3 filtered        at org.springframework.util.ReflectionUtils.doWithMethods(ReflectionUtils.java:527)        ... 7 filtered        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)        ... 48 filtered        at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)        ... 12 filtered        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)        ... 70 filtered        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)        ... 1 filtered        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)        ... 39 filtered        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)        ... 10 filtered        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)        ... 4 filtered        at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)        ... 26 filtered        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)        ... 23 filtered        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)        at java.lang.Thread.run(Thread.java:745)Caused by: java.net.ConnectException: Connection timed out        at java.net.PlainSocketImpl.socketConnect(Native Method)        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)        at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)        at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)        ... 332 more

[Andy Heinzer]

Hi Alex,

From looking at the error message, it looks like the Jira  application can't reach it's own URL.  Since you're using AWS, I would recommend checking out the KB: Integrating JIRA/JIRA Data Center with AWS ELB - HTTP, HTTPS, and redirection

AWS can be using an ELB which can act as both a proxy and a load balancer.   I suspect that since you are having this problem, that the ELB has not be configured to allow the internal traffic from the Jira application to use that route to reach set base url in Jira.