Can't deactivate JIRA User

[Nabil Sayegh]

I don't see a "deactivate" link for users in JIRA 6.3.15 nor in 6.4.12.

The shown operations in the UserBrowser are: Groups Project Roles Edit Delete

The operation is missing for all users and it doesn't matter if the user is in groups or not.

The directories are all Read-Write.

Do I have to enable the "Deactivate" feature somehow?

Thank you

[Boris Georgiev [Appfire] · Accepted solution]

I think you need to click "Edit" and then you'll see a checkbox "Active" which controls the active/inactive state of the user.

[Boris Georgiev [Appfire]]

https://confluence.atlassian.com/adminjiracloud/create-edit-or-remove-a-user-794198944.html

[Nabil Sayegh]

Nope, only Full Name and Email appear in the Edit Dialog.

[Boris Georgiev [Appfire]]

What user directory are you currently using ?

[Nabil Sayegh]

We're using Apache DS (LDAP). Deactivating works fine in Confluence, though.

[Boris Georgiev [Appfire]]

I see from the docs that this feature is not available for certain external user directory connectors such as LDAP. Check this KB https://confluence.atlassian.com/jirakb/unable-to-deactivate-users-using-deactivate-feature-in-jira-295309946.html and see if this is your case.

[Nabil Sayegh]

Atlassian at it's best. It's working in Confluence with the same directory...

Ok, then apparently we have to remove the users from the login group(s). Thank you.