Can't create a subtask

[Josef Tingbratt]

I have a new project "Classic" setup. I have setup a separate workflow to get rid of the heritage from another project.

I have Story, Bug, Task and Subtask activated but I am unable to add a subtask to a story or any other task.

When i have tried to move storys from a previous project it's not possible if the story has subtasks. So somewhere i need to activate Subtasks but where!?

Looking in the overall settings for my organization subtasks are allowed.

[John Funk]

Hi Josef,

See if this document helps you:

https://confluence.atlassian.com/adminjiracloud/configuring-sub-tasks-818578898.html?_ga=2.138588145.354922533.1588595237-1313086432.1576012938

[Josef Tingbratt]

I have been looking at that several times (that's where i end up on my google searches), but I don't get any wisdom from there unfortunately...

[Josef Tingbratt]

The problem is that I cant even see the button "add subtask" even though a subtask is available.

[John Funk]

Do you wee the Create Child icon (second from left next to Attachment icon)?

[Josef Tingbratt]

Nope

[Josef Tingbratt]

This is what i get

[John Funk]

Select Setting > Issues.

Under ISSUE TYPES, select Sub-tasks.

Click Enable or Disable sub-tasks as needed.  

And if so, can you share that screen with what you see?

[Josef Tingbratt]

I can't share my screen on that since we have a lot of projects there. But my project-scheme is shown under sub-tasks.

[John Funk]

You shouldn't see ANY projects there. I am not sure that you are going to the correct place. Here is what I see:

[Josef Tingbratt]

On that page Sub-tasks is turned on.

[John Funk]

I would go ahead and submit a support ticket with Atlassian then here:

https://support.atlassian.com/contact/#/

And please come back here to update when you get a resolution.  :-)