Can't change my email address - don't receive verification mail

[Ritesh Khatri]

Hello,
I've tried to change the email address associated with my account but not receiving a verification email on new mail id.

Thanks

[Trudy Claspill · Accepted solution]

Hello @Ritesh Khatri 

Did you follow the steps in this document?

https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

[Ritesh Khatri]

Yes I have tried these ways. Issue is not receiving the verify email over my new email id.

[Trudy Claspill]

Your new email address may have gotten blacklisted.

You should open a support case directly with Atlassian to ask them to check that.

https://support.atlassian.com/contact/#/

[Ritesh Khatri]

Thanks for the update. Can you help me to what option should choose to raise the ticket.

[Trudy Claspill]

Try "My Account"

[Ritesh Khatri]

thanks for the information. I had get solution through support