Can't change my credit card

[Fernando S]

Hi, we're trying to update the credit card which we use for paying the bill for our Jira account, but I'm checking with a colleague with Org Admin profile and we can't find the option in the Billing Menu. We can't add a Billing Admin either. Could you explain to us how to do this?

Thanks a lot

[Marc - Devoteam · Accepted solution]

Hi @Fernando S 

Within your cloud instance, go to the Billing section and select a manage link on one of the product lines.

There you should be able to also see the billing detail option in the left menu.

You do need to be set a a technical or billing contact on a licensed product.

Otherwise you can contact Atlassian Support

[Fernando S]

Hi, I've tried that and the thing is, we don't have the option to add a billing contact. I've already contacted Atlassian Support. It seems to be an issue with users and permissions, Thanks anyway