Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't change my credit card

Fernando S
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 18, 2024

Hi, we're trying to update the credit card which we use for paying the bill for our Jira account, but I'm checking with a colleague with Org Admin profile and we can't find the option in the Billing Menu. We can't add a Billing Admin either. Could you explain to us how to do this?

Thanks a lot

1 answer

1 accepted

3 votes
Answer accepted
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 18, 2024

Hi @Fernando S 

Within your cloud instance, go to the Billing section and select a manage link on one of the product lines.

There you should be able to also see the billing detail option in the left menu.

You do need to be set a a technical or billing contact on a licensed product.

Otherwise you can contact Atlassian Support

Fernando S
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 18, 2024

Hi, I've tried that and the thing is, we don't have the option to add a billing contact. I've already contacted Atlassian Support. It seems to be an issue with users and permissions, Thanks anyway

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events