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Can't assign a label to an existing issue

Chris
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February 12, 2020

Not sure why, but for some reason I've lost the ability to add a label to an existing issue, when I click "None", I can't type or select a label:

01.png


I can press the "L" key and the dropdown appears - but if I select anything from it (or attempt to type in a new label) the tick button won't accept it:

03.png
05.png

The original issue was created via Slack Integration > Add issue, if that helps.

9 answers

1 accepted

0 votes
Answer accepted
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 28, 2020

Hi all,

Just following up on the problems everyone mentioned with editing labels on Jira issues between Feb 12 and Feb 13. We experienced an issue in Jira Cloud over this period that prevented label editing from working correctly.

I apologize that this question slipped our radar and you all went without an answer! In the future, you can check our public statuspage for potential incidents like this at status.atlassian.com.

Cheers,
Daniel | Atlassian Support

1 vote
Deleted user February 13, 2020

Same for our teams, cant edit Labels and our flow is stuck.

Deleted user February 13, 2020

I know that a few hours ago it was ok

0 votes
Andreas.Thaller
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February 13, 2020

We also encountered this problem today - extremely disturbing at work! :-(

0 votes
Deleted user February 13, 2020

Same here, can't add labels to issues. Able to type in if I use the L key butI can't save it.

0 votes
Vithya Ragavee
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February 13, 2020

We are facing same issue. Though able to update labels from JIRA old UI

0 votes
Andrew Bridges February 13, 2020

Same issue... cannot select with mouse either

0 votes
odylynm
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February 13, 2020

Experiencing the same issue.

0 votes
Darwin Toledo
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February 13, 2020

We're experiencing the same thing. 

0 votes
Greg Shiel
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February 13, 2020

Seeing the same behaviour here.

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