Can't add confluence app to my site

[Timm Beckmann]

I get the following error, when i want to add confluence to my page:

"

App kann nicht hinzugefügt werden

Dies kann passieren, wenn die Zahlungen für eine Site im Rückstand sind. Überprüfen Sie die Atlassian-Administration. Sollten Sie weiterhin Probleme haben, wenden Sie sich an den Support."

However i don't see any outstanding payments or anything.
And there is a button "Contact Support", which only leads me to this community.
I already retried with deleted cache/cookies.

Any ideas?

[Trudy Claspill · Accepted solution]

Hello @Timm Beckmann 

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian team members. You should hear from them within 2 business days.

Dod you ever previously have Confluence as part of your site? If so, and if you had an unpaid bill previously, and the subscription was subsequently cancelled/deactivated/removed, that previous unpaid bill could be blocking the addition of the app.

[Timm Beckmann]

I now looked into https://admin.atlassian.com/billing/
I didn't see any unpaid invoices.
However i found under tab "inactive" for the abonnements, that there seems there was an old confluence. So maybe that's the issue.
I now used the page: 
https://www.atlassian.com/company/contact/purchasing-licensing

And told them to reactivate it.

Thank you so far.