Can't add child task in Jira

[Arun]

📄 Description:

We’re encountering a critical issue in one specific Jira project where child tasks (formerly subtasks) added under parent tasks are not behaving as expected. They cannot be reliably created, and when attempted, they never appear in any lists or views, nor do they contribute to parent task progress or dashboard metrics.

Details:

• Issue is isolated to one specific project.

• When attempting to add a child task, the fields reset or refresh during creation (especially via the context panel), preventing successful creation.

• In rare cases where the child task appears briefly (after a refresh), it disappears again and is not visible anywhere:

  • Not in the issue view under parent

  • Not in backlog or board views

  • Not in filters, searches, or dashboards

• No task creation notifications are shown.

• These missing child tasks do not contribute to parent progress or reporting metrics.

• Issue started around August 8.

• Other projects with identical configurations (issue types, workflows, dashboards) are working correctly.

Steps Tried:

• Verified the child tasks are being created (or attempted) and properly linked to parent issues.

• Checked the issue type scheme and confirmed child task types are enabled.

• Reviewed workflows, permissions, and screen schemes for anomalies — none found.

• Dashboard filters do include child task types.

• Confirmed that resolution is being set when child tasks are marked done (in other projects).

• Tested across multiple users and browsers — issue persists.

• Attempted to locate the created child tasks via JQL — no results returned.

Expected Behavior:

• Child tasks should be created successfully and remain visible under parent issues.

• They should appear in all relevant views (issue view, backlog, board, filters).

• Child tasks should contribute to parent progress and reflect in dashboard gadgets.

Actual Behavior:

• Child task creation fails silently — form resets without saving.

• If created, the child task is never visible or searchable in any view or report.

• Parent progress and dashboards do not reflect their existence.

Request:

Please investigate urgently. This appears to be a project-specific configuration or backend issue preventing child task creation and visibility. We need assistance identifying the root cause and restoring expected functionality for child task behavior in this project.

[ghulamfarooq]

[ghulamfarooq]

Here’s a long inspirational Islamic story in English inspired by the images you shared:

---

🌸 A Journey of Light 🌙

In the quiet town of Noorabad, a young woman named Amina lived a life filled with simplicity and devotion. Her heart was as pure as the morning dew, and her soul found peace in the words of Allah. Every dawn, before the first rays of sunlight kissed the earth, Amina would sit by her window, open the Holy Qur’an, and let its verses illuminate her heart.

Her black hijab, decorated with delicate flowers, symbolized the beauty of modesty. As she read, she felt as if the stars themselves descended to listen. The Qur’an was not just a book to her — it was a conversation with her Creator, a lantern in the dark nights of life.

One evening, during the blessed month of Ramadan, Amina dreamed of a golden mosque under a crescent moon. The mosque shone brighter than the stars, and the sound of Qur’anic recitation filled the air. In her dream, an old scholar approached her and said, “Your heart seeks the House of Allah; follow this light, and it will lead you to peace.”

When she awoke, her heart was restless but full of hope. She began saving every coin she could, cutting down on her own needs, so she could one day perform Hajj. Months turned into years, and finally, with the mercy of Allah, the day came.

As she stepped into the holy city of Makkah, the sight of the Kaaba brought tears to her eyes. She walked barefoot on the marble floor, feeling as though each step carried away the weight of her past. The towering minarets stood like guardians, and the golden inscriptions reflected the light of the sun.

When she stood before the Kaaba, she whispered a du’a from the depths of her soul:
“O Allah, guide me, forgive me, and make my life a light for others.”

That night, under the moonlit sky, Amina once again opened her Qur’an. This time, in the very city where it was first revealed, the verses felt alive, as if each word carried the fragrance of paradise. She realized that her journey was not just to Makkah — it was a journey to her own heart, guided by faith, lit by the words of Allah.

From that day, Amina dedicated her life to teaching Qur’an to children, spreading kindness, and reminding everyone that no matter how far we drift, the path back to Allah is always illuminated for those who seek it.

And so, her life became a reflection of her favorite verse:
“Indeed, with hardship comes ease.” (Qur’an 94:6)

---

I can also write you a poetic version of this story that matches the beauty of the images. Would you like me to do that next?

[Rohit Utukuri]

Hi @Arun ,

This is something Atlassian support should be able to help you troubleshoot. Submit a ticket in the https://support.atlassian.com.