Can't access portal and form

[Jedsada Rangsethienchai]

Hi Community leader

we use JSM free plan but this morning we're automatically forced to upgrade to standard plan as user agent >3. we reduce it to 3 to keep maximum number of free plan and check the configuration and found out that we can't access portal " https://pclho.atlassian.net/servicedesk/customer/portals " and form there is error in the screenshot. In addition, site bar navigator seems to look different from previous access. not sure what is happening. please advise me. thank you.

Jedsada R.

[Mohanraj Thangamuthu]

Hello, Good day. I see that JSM has been disabled due to failed payment. Please create a ticket with our billing team at https://support.atlassian.com/contact/. They will be able to guide you. Thanks