Can't access https://wonder.atlassian.net/

[Jake Lin]

We are paid user, why can't access Jira https://wonder.atlassian.net/

[Prachi Bolar · Accepted solution]

Hello @Jake Lin ,

Welcome to community :) 

This was due to your site being on maintenance window. The maintenance window for your site is from around 1am to 3am on the timezone you have started your site, If its during American timezone then your site was on maintenance.

Please find details here : https://support.atlassian.com/organization-administration/docs/keep-track-of-maintenance-windows/#View-or-change-your-maintenance-window

The products and all are active on the site now,

Thank You,

prachi

[Sanam Malleswari]

Hi @Jake Lin ,
Please check with your Atlassian org admin, whether your account have necessary permissions to access or not.

[Jake Lin]

I believe we have the access permission since we are using it 2 hours ago, and IT is not making any changes today.

[Jake Lin]

Not sure if it is related to https://jira-software.status.atlassian.com/ @Sanam Malleswari