I'm just trying to access my Jira space but the page just keeps loading, sometimes it shows the "error page" but immediately reloads again. Any idea on how to solve this?
Hello,
Welcome to the community :)
Could you please check the following
Make sure that you are running the latest browser version, which is compatible with the cloud environment.
Clear the browser cache so that old information is cleared. For example, in Google Chrome.
Run the browser in incognito mode to see if this is affected by stored information on the browser.
Manually disable the extensions to avoid any of them possibly blocking the content from being loaded.
Try on a different machine/environment so we can discard possible different configurations.
Thank You,
Prachi
Hey there, I think we can try several ways and see if they can help:
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Hola Claudia,
Maybe try it with a different browser or with Incognito mode to see if you still get the error.
Are you simply going to mydomain.atlassian.net where mydomain is the value for your site?
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