Can't access Jira - white screen and hash error

[Claudia Alejandra Sarmiento Moreno]

I'm just trying to access my Jira space but the page just keeps loading, sometimes it shows the "error page" but immediately reloads again. Any idea on how to solve this?

[Prachi Bolar]

Hello,

Welcome to the community :) 

Could you please check the following 

• Make sure that you are running the latest browser version, which is compatible with the cloud environment.

• Clear the browser cache so that old information is cleared. For example, in Google Chrome.

• Run the browser in incognito mode to see if this is affected by stored information on the browser.

• Manually disable the extensions to avoid any of them possibly blocking the content from being loaded.

• Try on a different machine/environment so we can discard possible different configurations.

Thank You,

Prachi

[yqiao]

Hey there, I think we can try several ways and see if they can help:

• Clear your browser’s cache and cookies, then try accessing Jira again
• Open Jira in an incognito/private window or a different browser to see if the issue persists
• Try another space/ create a new space and see if you can access it
  • If other spaces work fine, it could possibly be some permission issues

[John Funk]

Hola Claudia,

Maybe try it with a different browser or with Incognito mode to see if you still get the error. 

Are you simply going to mydomain.atlassian.net where mydomain is the value for your site?