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  • Can resolution time gadget subtract the time issues was in "Awaiting customer response" state?

Can resolution time gadget subtract the time issues was in "Awaiting customer response" state?

Ojasvita Parate
Ojasvita Parate
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April 24, 2014

Resolution time - This is effectively average time over all issues
resolved - date of creation. Is there a way ( adding a piece of code in its
source code) to eliminate the time when the issue was in "Awaiting Customer
Response" time?

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Rebecca Haviv
Rebecca Haviv
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July 17, 2016

Is there a solution for this? I need it as well.

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DionP
DionP
July 9, 2015

I need this as well, as it's not giving me an accurate time.

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