Can on Post function open two Issues

[Ted]

We are using JMWE to create post functions for an onboarding form.  I would like to have two tickets spin up when one post function is triggered.

EX: User filling out the onboarding form selects needs a VM created, I would like two tickets spun up and assigned to two different users.

In JMWE we have separate transitions set up, I would like to just have the one spin the two tickets, the VM process is two steps by two different people.

Any ideas on how to do this?

Thanks.

[Julien Peyrade _ Elements · Accepted solution]

Hello @Ted 

If you don't mind using a paid app, another solution would be to use Elements Copy & Sync. 

I'm the Product Manager of the add-on which lets you create as many issues as needed during a post-functions. The advantage is that you can copy information from the original issue to all the created issues if you need to, or automatically create issues only if a given set of criteria are satisfied.

Don't hesitate to contact our support if you have any question.

Kind regards,

Julien

[Ted]

Thank you I will take a look.

[David Fischer · Accepted solution]

Hi Ted,

if the two tickets to create are very different, you can just use two Create Issue(s) post-functions.

Otherwise, you could use the "multiple issue creation" feature of the post-function, as documented here.

[Ted]

Basically there is a two step process to create a VM. So we have a create a VM ticket on our user portal for user onboarding.

What I would like is when a user makes that choice for a VM machine to be made on the onboarding form, JMWE opens two tickets to two different owners based on the form choice made by the user on the portal.

1 ticket for the VM

2 ticket for the security step.

I am really new to JMWE and we had consultants set this up so I am kind of fumbling around to figure this out.

Thanks.

[David Fischer]

Hi @Ted ,

I would recommend opening a support request at https://innovalog.atlassian.net/servicedesk/customer/portal/10

[Ted]

Thanks for the help