Can not open jira

[이수지]

I tried to access jira today, but I can't access it and I keep getting notifications like below.

Your Atlassian Cloud site is unavailable due to scheduled maintenance.

Please refer to our page describing Maintenance Windows for more information.

Please check Atlassian Status for any known issues.
If you have any further questions, please contact our support team.
Request ID: ffb58ace59dd476082b791c7b19ce277

Please take care of it.

[Alex Koxaras -Relational-]

Hi @이수지 

Are you on a paid plan, or a free plan?

Are you using your instance daily, if it's on a free plan, or you have many days to use it?

If you are on a paid instance, have you paid your bills?

If all the above are not valid, then it could be due to moving data (data residency) to another location, scheduled by your admin.

I would suggest to wait it our a few minutes (depending on the data you actually have) and try again, or/and contact your atlassian org admins.

Alex

[이수지]

Hello @Alex Koxaras -Relational- ,

We were currently using free services, and up to 10 people were free, so only those people signed up and were working on it.
I used it until last Friday, but it hasn't been working since this morning, and the notification has popped up.
All the existing tasks were gone, so I couldn't work at all today.
Is it a pricing plan problem? Or is there another reason?
I'd appreciate it if you could tell me how to do it.

[Alex Koxaras -Relational-]

If you are on a free plan, then there's no price issue :)

So kindly wait it out and let us know if you still have this error after a couple of hours.

[이수지]

hello, @Alex Koxaras -Relational- 

The same phenomenon continues to occur. Please take action as soon as possible. The same phenomenon is occurring.

[Prachi Bolar]

hello @이수지 

A ticket has been created with a revelant team and sent on your email in which you have raised this query

The team should respond to you

Thank You,

Prachi

[Prachi Bolar]

Hello,

Welcome to the community :) 

Could you please let us know the affected site name ? We can further help to reach to the required team

Thank You,

Prachi

[이수지]

Hello, @Prachi Bolar 

Site name is https://tripmoney.atlassian.net/

Please take action as soon as possible. The same phenomenon is happening.

[Rilwan Ahmed]

Hi @이수지 ,

The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app. The timezone of the server is set based on the timezone of the person who signed up for the app.

To find out the timezone of your maintenance window, or if you want to change it, contact Support (Select Technical issues and bugs in the form).

More details in https://support.atlassian.com/organization-administration/docs/what-is-a-maintenance-window/

[이수지]

HI, @Rilwan Ahmed 

It's 5 p.m. long past dawn in Korea to be the dawn of the app server time. I think it's a reason other than working on the server, so please check if it's right.