Can not login

[Peter Andersson]

I have just changed phone and our policy is to have to-step-verification both sign on wuíth a password and also with Authenticator. My problem is that I did not change to one step before i changed my phone so now I can not login.

Anyone who knows how I can solve this?

[Florian Bonniec]

Hi @Peter Andersson 

Please refer to this kb  (https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/)

You may need to use "emergency recovery key". If you do not have it refer to https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

I also think authentication policy can by change for a user by an org admin.

Security > User Security > Authentication policies > for the user Change policy.

Regards

[Peter Andersson]

Thanks so much now i'm back

Regard Peter